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PRIVACY STATEMENT |
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PRIVACY STATEMENT This Privacy Statement covers the website www.aranrock.com/cave which is owned and operated by Cave Cottage,
a business in the Republic of Ireland, (“we" or "us"). Your
data will be maintained by Cave Cottage, L.P. in accordance with this Privacy
Statement. Your privacy it important to us. We want to make your
experience on the Internet enjoyable and to foster your trust in eCommerce as
a whole. Because we want to demonstrate our commitment to our users'
privacy, we have agreed to disclose our information practices. This Privacy
Statement is an integral part of our website and the services offered to you
and cannot, in any way, be separated from the User Agreement or from the
membership, usage or transaction process. If you do not agree to our
Privacy Statement in whole, you must not use our website. 1. What information do we
collect online about you and how do we use it. 2. What personally
identifiable information third parties collect through the website. 3. What organization collects the information. 4. How we use the information. 5. With whom we may share
user information. 6. What choices are
available to users regarding collection, use and distribution of the
information. 7. What types of security
procedures are in place to protect the loss, misuse or alteration of
information under our control. 8. How users can correct any inaccuracies in
the information. 9. How we notify you of material changes to
this Privacy Statement. 10. What is the effective date of this Privacy
Statement. If users have
questions or concerns regarding this statement, they should contact Cave
Cottage customer service by email to cavecustomerservice [@] aranrock [dot]
com Information
Collected Online About You Information
that you provide us. Member
Registration When you become a Cave
Cottage member you provide your name, address, telephone number, fax number,
email address, a unique login name, password, and password validation.
This information is collected on the registration form for several reasons
including: (1) personal identification; (2) to complete hotel, air and car
reservations; (3) to allow us to contact you for customer service, if
necessary; (4) to customize the content of our website to meet your specific
needs; and (5) to make product improvements to Cave Cottage. In
addition, your email address is collected to send you an email message
confirming your new member registration and each reservation you transact
online. If you provide a fax number, you may receive faxes confirming
your new member registration and each reservation that you transact online as
well. As a member you will occasionally receive updates from us about
special offers, new Cave Cottage services, and other noteworthy news items.
However, you may always decline to receive these email and fax messages.
Please see our Opt Out policy described below. Member
Profile Members can choose
to provide us with travel preferences, credit card billing information, and
other personal information. This information is primarily used to assist
members in making reservations quickly without having to type in the same information
repeatedly. Reservation
Orders When you book a
reservation through our website, we ask you to provide personally
identifiable information by filling out and submitting an online customer
profile form if you are not a Cave Cottage member already. This
information includes your name, home or work telephone number, fax number,
email address, and your credit card number, expiration date and billing
address. We use this information to process and book your reservation and to
notify you of your reservation status by email or fax. When you return to the
site and if you use your name and provide other key, personally identifiable
information, we use this information to provide you with access to your
reservation information. We also ask you for
personally identifiable information about other people for whom you are
booking reservations. We use this information only to reserve the room with
the hotel or other lodging, and, if you request it, to send each person an
email notification of the reservation. Information
Use Cookies Cookies are small
pieces of information stored on your computer tied to information about you.
We use both session ID cookies and persistent cookies. For the session ID
cookie, once you close the browser, the cookie simply terminates. A
persistent cookie is a small text file stored on your hard drive for an
extended period of time. Persistent cookies can be removed by following the
Web browser help file directions. We use cookies in
several ways. We use cookies to allow you to login without having to type
your login name each time. Instead, only your password is needed to access
the system. We also use cookies to track usage of the Guest path and to serve
advertisements through our advertising networks. Most Web browsers
automatically accept cookies, but if you prefer, you can edit your browser
options to block them in the future. If you reject the cookie, you may still
use our website. The only drawback to this is that you will be limited in
some areas of our website. Persistent cookies enable us to track and target
the interests of our users to enhance the experience on our website. See
Member Profile. A cookie file may
also be placed on your hard drive by our third-party advertising companies.
These companies may use aggregated statistics about your visits to this and
other websites in order to provide advertisements about travel-related goods
and services that you may be interested in. The information they collect does
not include your personally identifiable information. The third-party
advertising companies may also employ technology that is used to measure the
effectiveness of ads. This is primarily accomplished through the use of a Web
beacon (a single-pixel GIF), which is placed on our site to collect anonymous
information. They may use this anonymous information about your visits to
this and other sites in order to provide advertisements about goods and
services of potential interest to you. No personally identifiable information
is collected during this process. The information is anonymous and does not
link online actions to an identifiable person. If you would like more
information and want to explore the option of not having this information
collected by third-party advertisers, click here. click here. In addition, some of
our other business partners also use cookies on our website (for example,
advertisers). However, we have no access to or control over these cookies,
once we have given permission for them to set cookies for advertising. This
Privacy Statement covers the use of cookies by this website only and does not
cover the use of cookies by any advertisers or business partners. Log
Files Like most standard
website servers we use log files. This includes internet protocol (IP)
addresses, browser type, internet service provider (ISP), referring/exit
pages, platform type, date/time stamp, and number of clicks to analyze
trends, administer the site, track user's movement in the aggregate, diagnose
problems with our servers and gather broad demographic information for
aggregate use. IP addresses, etc. are not linked to personally identifiable
information. Please be aware that
we have links on our website that may lead to other sites. These sites may
collect personally identifiable information about you. This Privacy Statement
does not cover the information practices or policies of such websites. Communications
from the Site Special
Offers and Updates We send all new
members a welcoming email to verify password and username. Established
members will occasionally receive information on products, services, special
deals, and a newsletter. Out of respect for the privacy of our users we
present the option to not receive these types of communications. Please see
the Choice and Opt-out sections. Newsletter If a user wishes to
subscribe to our newsletter, we ask for contact information such as name and
email address. Out of respect for our users privacy we provide a way to
opt-out of these communications. Please see the Choice and Opt-out
sections. Service
Announcements On rare occasions it
is necessary to send out a strictly service related announcement. For
instance, if our service is temporarily suspended for maintenance we might
send users an email. Generally, users may not opt-out of these
communications, though they can deactivate their account. However,
these communications are not promotional in nature. Customer
Service We communicate with
users on a regular basis to provide requested services and in regards to
issues relating to their account we reply via email, fax or phone, in
accordance with the users' wishes. Sharing Legal
Disclaimer Though we make every effort to preserve user privacy, we may be required by law to disclose
information you have provided in obtaining our travel products or services. We may also disclose information against
someone who poses a threat to our interests (such as customer fraud) or whose activities could
bring harm to others. In addition, it may be necessary for us to
provide customer information to third parties, such as credit card companies,
for the purpose of resolving disputes that arise in the normal course of
business. Aggregate
Information (non-personally identifiable) We share aggregated
demographic information with our partners and advertisers. This is not
linked to any personally identifiable information. Third
Party Intermediaries We use an outside a
credit card processing company and bank check processing company to bill
users for goods and services. These companies do not retain, share, store or
use personally identifiable information for any secondary purposes. Suppliers We will occasionally
share aggregated information with our service providers. This information
does not contain any personally identifiable information and is used to
develop featured programs and content that will be of interest to our members
and website visitors. We may contract a
reputable third party to facilitate the distribution of survey, promotion, or
sweepstakes programs. Upon completion of these projects, all information is
returned to us. Affiliated
Websites If you were referred
to Cave Cottage from another website, we may personally identifiable
information about you to the referring website. Although we believe
that the website companies from which you were referred to us are reputable
companies, we have not placed limitations on the referring websites companies
from using or disclosing your information without your permission.
Therefore, we encourage you to review the information privacy practices of
any website that referred you to Cave Cottage. Choice/Opt-out Our users are given
the opportunity to opt-out of having their information used for purposes not
directly related to our website at the point where we ask for
information. For example, our order form has an opt-out mechanism so
users who buy a product from us, but don't want any marketing material, can
keep their email address and fax number off of our lists. Users who no longer
wish to receive our newsletter and promotional communications may opt-out of
receiving these communications by replying to unsubscribe in the subject line
in the email or by email to cavecustomerservice [@] aranrock [dot] com l. We
also offer an opt-out mechanism on the member profile page. Users of our website
are always notified when their information is being collected by any outside
parties. We do this so our users can make an informed choice as to
whether or not they should proceed with services that require an outside
party. Links This website
contains links to other sites. Please be aware that we, Cave Cottage, L.P.,
are not responsible for the privacy practices of such other sites. We
encourage our users to be aware when they leave our website and to read the
privacy statements of each and every website that collects personally
identifiable information. This Privacy Statement applies solely to
information collected by this website. Surveys
& Contests From time-to-time
our website requests information from users via surveys or contests.
Participation in these surveys or contests is completely voluntary and the
user therefore has a choice whether or not to disclose this
information. The requested information typically includes contact
information (such as name and shipping address), and demographic information
(such as zip code). Contact information will be used to notify the
winners and award prizes. Survey information will be used for purposes
of monitoring or improving the use and satisfaction of this website.
Though we may use an intermediary to conduct these surveys or contests, they
may not use users' personally identifiable information for any secondary
purposes. Security We take precaution
to protect our users' information. When users submit sensitive
information via the website, their information is protected both online and
off-line. When our reservation
order form asks users to enter sensitive information (such as credit card
number), that information is encrypted and is protected with the best
encryption software in the industry - Secure Socket Layer (SSL). While
on a secure page, such as our order form, the lock icon on the bottom of Web
browsers such as Netscape Navigator and Microsoft Internet Explorer becomes
locked, as opposed to un-locked, or open, when users are just surfing. While we use SSL
encryption to protect sensitive information online, we also protect
user-information off-line. All of our users' information, not just the
sensitive information mentioned above, is restricted in our offices.
Only employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are granted
access to personally identifiable information. Finally, the servers that
store personally identifiable information are in a secure environment, in a
locked facility. If users have any
questions about the security at our website, users can send an email to cavecustomerservice
[@] aranrock [dot] com Supplementation of Information In order for this
website to properly fulfill its obligation to users, it is necessary for us
to supplement the information we receive with information from third party
sources. Correcting/Updating/Deleting/Deactivating
Personal Information If a user's personally identifiable information (such as zip
code, phone, email or postal address) changes or if a user no longer desires
our service, we provide a way to correct, update or delete/deactivate user's
personally identifiable information. Members can change their personal
information on the member profile page of our website. Members and
users can all email our Customer Support at cavecustomerservice [@] aranrock [dot] com or by contact us by
telephone or postal mail at the contact information listed below. Notification
of Material Changes If we decide to make
any material change to our Privacy Statement, we will post those changes to
this Privacy Statement, the homepage, and other places we deem appropriate so
our users are always aware of what information we collect, how we use it, and
under what circumstances, if any, we disclose it. We will use
information in accordance with the Privacy Statement under which the
information was collected. If, however, we are
going to use users' personally identifiable information in a manner different
from that stated at the time of collection we will notify users via
email. Users will have a choice as to whether or not we use their
information in this different manner. However, if users have opted out
of all communication with the site, or deleted/deactivated their account,
then they will not be contacted, nor will their personal information be used
in this new manner. In addition, if we make any material changes in our
privacy practices that do not affect user information already stored in our
database, we will post a prominent notice on this website notifying users of
the change. In some cases where we post a notice we will also email users,
who have opted to receive communications from us, notifying them of the
changes in our privacy practices. Contact
Information If users have any
questions or suggestions regarding our Privacy Statement, please contact us
at: Email cavecustomerservice
[@] aranrock [dot] com Postal Address Cave Cottage,
L.P. This Privacy Statement is effective as of
July 13, 2004. |
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